Food Preservation Tips • DIY Freeze Drying

I called HR and opened a ticket for vacuum errors 8 and 9. I spoke with Izzie. She was able to get an appointment for me with a support rep as early as this Friday. Unfortunately my schedule doesn’t allow me to make an appointment until next Wednesday. I have an appointment scheduled with a Harvest Right Tech for this Wednesday. In the meantime they have sent me an email containing a digital troubleshooting guide and a link to video to watch. Here is the content of the email text. “Hello! Here is a checklist you can go through before your appointment to make sure you have checked everything on your end, as well as a video to help walk you through how to test these things.” While on the phone with Izzie she explained that most of the time customers were able to resolve their vacuum issues through the trouble shooting guide before their scheduled appointment and that if that were the case to simply call back and cancel the appointment. Here is the link to the YouTube video she sent in the email. https://youtu.be/eUG6J0sg_BU

I run candy all the time, successfully, without ver 5x19. I simply raise the tray temp to 145, and set the extended pre freeze to zero. Essentially the same settings as the candy setting on ver 5x19

https://harvestright.com/blog/2022/winner-of-a-medium-freeze-dryer-12/